Refund policy

Refund and Return Policy

Thank you for shopping with us. To maintain the highest quality standards and offer competitive pricing, we operate under a strict limited return and refund policy. Please review the conditions below before making a purchase.

1. Returns (Damaged in Transit Only)

We only accept returns if the product packaging is visibly damaged during transit and affects the integrity of the garment.

  • Mandatory Unboxing Video: To qualify for a return, you must record a proper, continuous video while unboxing the product. This video must clearly show the courier label and the damage to the outer packaging before the seal is broken.

  • Reporting Window: Any damage must be reported within 48 hours of delivery along with the unboxing footage.

  • Condition: The clothing must be unworn, unwashed, and still have all original tags attached.

  • Resolution: Once the damage is verified via your video, we will arrange a return pickup and provide a replacement or store credit.

2. Refunds (Lost in Transit Only)

A monetary refund will only be issued if your package is officially declared Lost in Transit by our courier partner.

  • Definition of Lost: A package is considered lost if there has been no tracking update for more than 10 business days beyond the estimated delivery date.

  • Process: Once the loss is confirmed with the carrier, a full refund will be initiated to your original payment method.

  • Timeline: Refunds typically reflect in your account within 5–7 business days after the loss is confirmed.

3. Non-Returnable Situations

We do not accept returns, exchanges, or refunds for the following:

  • Change of Mind: Decisions based on style, color preference, or fit.

  • Sizing Issues: Please refer to our Size Guide carefully before purchasing.

  • Minor Variations: Slight color differences due to screen lighting or fabric grain.

  • Missing Video: Claims for damage will not be entertained without a clear, unedited unboxing video.

4. How to Initiate a Claim

If your package arrived damaged or is significantly delayed, please contact our support team at:

  • Email: satiinspiration@gmail.com

  • Subject Line: [Order #] - Damage Claim / Lost Package Claim